At NK Herbal, we strive to offer a smooth, transparent, and reliable shopping experience. This policy outlines how orders are processed, shipped, delivered, and handled in case of issues.

Order Processing

  • All orders are processed within 1–2 business days after successful order confirmation.
  • Orders are dispatched through trusted courier partners.
  • Orders placed on Sundays or public holidays are processed on the next working day.

Delivery Timeline

  • Orders are typically delivered within 4–9 business days, depending on the delivery location and courier availability.
  • Delivery timelines may vary due to factors beyond our control, such as weather conditions, regional restrictions, or courier delays.

Shipping Charges

  • Shipping charges, if applicable, are calculated based on the delivery location and order weight.
  • The final shipping cost is clearly displayed at checkout before payment.

Order Tracking

  • Once your order is dispatched, tracking details will be shared via SMS or email.
  • You may track your shipment using the provided tracking link or by contacting our customer support team.

Delivery Locations

  • We currently deliver to most serviceable locations across India.
  • If an order cannot be delivered to a specific location, the customer will be informed and the order will be cancelled. Any applicable refund will be processed accordingly.

Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us within 48 hours of delivery with:

  • Clear images of the product
  • Images of the outer packaging

After verification:

  • A replacement will be arranged at no additional cost, where applicable
  • A refund will be processed only if replacement is not possible

Returns & Refunds

Due to the nature of food-based Ayurvedic and wellness products, returns are accepted only in the following cases:

  • The product is damaged
  • The product is defective
  • An incorrect item has been delivered

Refunds, if applicable, are processed after verification and credited back to the original payment method within 5–7 business days.

Failed Deliveries

If delivery fails due to reasons such as:

  • Incorrect or incomplete address
  • Recipient unavailability
  • Refusal to accept the order

The shipment may be returned to us. In such cases, re-shipping charges may apply.

Contact Information

For any questions related to shipping, delivery, or returns, please contact us:

Email: nkherbalinfo@gmail.com
Phone: +91 9867800415
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

Final Note

This Shipping & Return Policy is designed to ensure transparency and clarity for our customers. NK Herbal reserves the right to update or modify this policy at any time without prior notice.