Billing Terms & Conditions

Thanks for choosing NK Herbal for your herbal wellness needs. Please read the information about our payment policy below:

Accepted payment methods

Available payment methods are displayed at checkout. Online payments are processed through CCAvenue and may include UPI, credit/debit cards and net banking. Choose from the methods available for your order.

Cash on Delivery (COD): part-payment

Pay ₹500 now; pay the remaining order balance on delivery.

The ₹500 payment is part of your total order amount. It is not an additional fee. Your order summary shows the full total, the amount paid now and the amount payable to the delivery partner.

Example: for a ₹4,300 order, pay ₹500 at checkout and ₹3,800 on delivery. The total remains ₹4,300.

For an approved refund of an affected product, the amount actually paid for that product is refunded, including its ₹500 part-payment where applicable. If the delivery balance has also been paid, it is included as applicable. An unpaid balance is not collected for the refunded product.

Read the Refund & Return Policy for eligible claims, reporting steps and processing information. The revised return terms apply to orders placed from 30 October 2026, 12:30 PM IST. Earlier orders retain the return promises provided at purchase.

Currency

We accept Indian Rupees (INR) for transactions made on our website.

Calculating Taxes

All prices listed on our website are inclusive of applicable taxes. The total amount you see on the product page is the final price of the item. Any applicable taxes will be clearly reflected in your order summary at checkout.

Payment Security

We care deeply about your financial security. NK Herbal encrypts and securely processes all transactions, ensuring that your personal and payment information remains protected.

Payment Authorization

When placing an order, you authorise the amount shown as payable now in your checkout summary. For a COD order, the remaining order balance is paid to the delivery partner. Review the full total and payment breakdown before confirming your order.

Confirmation of Order

Once your payment has been successfully processed, you will receive a confirmation email containing the following details:

  • Order Number
  • Summary of purchased items
  • Total amount paid
  • Shipping details

Time to Process Payments

Most payments are processed immediately. However, in some cases, it may take 1–2 business days for the payment to be fully processed depending on your bank or payment provider.

Payment Disputes

If you notice any unauthorized charges or have questions regarding a transaction, please contact our Customer Support Team as soon as possible.

Payment Failures

If your payment does not go through:

  • Double-check your payment information
  • Try using a different payment method
  • Contact your bank or card provider

If the issue continues, our customer support team will be happy to assist you.

Policy Updates

Policy changes apply prospectively. Existing orders retain the payment and return terms provided when they were placed.

Contact Us

If you have any questions about payments, please contact us:

Email: info@nkherbal.com

Call: +91 98678 00415

Operating Hours: Mon–Sat | 10:00 AM – 7:00 PM (IST)