Frequently Asked Questions

Orders, delivery and payments

Where do you deliver, and how long does it take?

We deliver within India, subject to courier coverage. Our order cutoff is 2:00 PM IST. The shipping policy lists one business day for handling and an estimated three to four business days for delivery, Monday–Saturday. Tracking and local courier conditions can affect arrival. Read delivery details.

Is shipping free?

Standard shipping is free unless a different charge is shown at checkout. Review your order summary before paying.

What does the ₹500 COD payment mean?

It is part of your order total, not an extra charge. If COD is available at checkout, pay ₹500 online and the remaining balance to the delivery partner. For example, a ₹4,300 total means ₹500 now and ₹3,800 on delivery. Full-online payment is also available where shown. The checkout summary confirms the current price and payment choices. Read payment terms.

Which online payment methods are available?

Use the UPI, card or net-banking options displayed by CCAvenue at checkout. Never share your OTP, card PIN or banking password with customer support.

How do I find my order confirmation or tracking?

Check your confirmation email for the order number, including your spam folder. Use our order-tracking page. If confirmation has not arrived within 24 hours, contact us with the email or phone number used for the order.

What if my jar arrives damaged, leaking or with a tampered seal?

Keep the product and packaging, and contact us promptly with your order number and available photos. Reporting visible delivery damage within 48 hours helps investigation. Approved damage, defect or wrong-item claims are handled under our Refund & Return Policy; the requested reporting period does not remove applicable consumer rights.

Can I return a product if I change my mind?

For orders placed from 30 October 2026, 12:30 PM IST, we do not offer change-of-mind returns. Earlier orders retain the promises offered at purchase. Damaged, tampered, wrong, defective, expired or misdescribed goods can still be reported. Read the full return policy before ordering.

Is the ₹500 included in an approved refund?

Yes. An approved refund covers the amount actually paid for the affected product, including its ₹500 part-payment where applicable. An unpaid delivery balance is not collected for the refunded product. The policy explains return steps and refund processing.

Choosing and understanding your product

What are the main differences in the range?

Muejaza, Muejaza Plus, Testo Vardhak and Shahi Kalp are separate traditional prash preparations in 300g jars. Kashmiri Shilajit is a resin offered in 25g and 50g jars. The combo contains Muejaza and Shahi Kalp as separate products. Compare each product’s ingredients and directions rather than assuming the names indicate interchangeable formulas.

Where can I see the ingredients and allergens?

Open the Ingredients section on the individual product page and check the label on your jar. The prash preparations include honey and nut ingredients; allergen details differ by product. A product containing honey is not vegan. If you have an ingredient allergy, check the full list before purchase and ask us about any uncertainty.

How much should I take, and can I combine products?

Follow the directions and precautions printed on the specific jar. A household spoon is not a reliable conversion to grams. Do not assume that two products use the same serving or that a combo means both should be taken together. Ask a qualified healthcare professional before combining preparations or using them with medicines.

Can someone with diabetes, blood-pressure or heart problems use them?

Ask your treating healthcare professional before use, and show them the full ingredient list and label. Honey-containing preparations should not be described as sugar-free. The same need for individual advice applies during pregnancy or breastfeeding, for children, and when taking regular medicines.

Is a result promised within a set time?

We do not promise a fixed result or timeline. These preparations are not a replacement for medical diagnosis or treatment. Persistent fatigue, sleep problems, hair loss, hormonal concerns or sexual-health symptoms should be assessed by a qualified healthcare professional.

Are all products preservative-free, cold processed or free from heavy metals?

Check the specific product label and relevant batch evidence for composition and processing information. We do not use a blanket assurance for the whole range. A laboratory result describes the sample tested; it is not a guarantee for every jar or batch.

What do the business certificates establish?

Our certifications page shows business registration and management-system information. FSSAI registration is not a claim that a product’s health benefits have been approved, and ISO certification is not a clinical trial.

Need help choosing or checking an order?

Email info@nkherbal.com or call +91 98678 00415, Monday–Saturday, 10:00 AM–7:00 PM IST. We can help with ingredients, pack information and orders; customer support does not replace medical advice.