Refund & Return Policy

Effective for orders placed from 30 October 2026, 12:30 PM IST.

We do not offer change-of-mind returns for orders placed from the effective time above. This does not limit remedies available under applicable consumer law or any return promise made when your order was placed.

Earlier orders: The terms provided when you placed your order continue to apply, including the 30-day unopened-return promise where it was offered.

Damaged, tampered, wrong or defective products

Contact us if your order arrives with a broken jar, damaged product or packaging, a leaking container or a seal already opened or tampered with. We also review reports of wrong, defective, expired or misdescribed products and other delivery or quality problems.

After checking the issue, we will arrange the appropriate replacement or refund. Where a return is required for an accepted damage, defect or incorrect-item claim, NK Herbal will arrange it at no cost to you.

How to report a problem

Please contact info@nkherbal.com or +91 98678 00415 promptly with your order number and available photos of the product, packaging and shipping label. Reporting visible delivery damage within 48 hours helps us investigate. This requested reporting period does not remove applicable consumer rights.

We will explain any return steps when confirming your accepted claim. Please retain the product and its packaging while we review the issue.

Refunds and the ₹500 part-payment

The ₹500 paid at checkout for a COD order is part of your total order amount. It is not an additional fee. The remaining order balance is paid to the delivery partner.

For an approved refund of an affected product, we will refund the amount actually paid for that product, including its ₹500 part-payment where applicable. If you have already paid the remaining balance to the delivery partner, that amount is included in the refund as applicable. If the balance has not been paid, it is not collected for the refunded product.

We process refunds within 5 business days of receiving the item back at our warehouse where a return is required. We will confirm the refund steps, method and expected processing time when accepting your claim.

Opened or used products

Opened or used products are not eligible for change-of-mind returns. A genuine defect or quality complaint can still be reviewed. Products must not be opened or used simply to make them eligible for return.

Cancelling an order

If you want to cancel an order, please get in touch with us within 2 hours after placing it on our website. Because we process orders so quickly, alterations or cancellations are not permissible beyond this time. Once you place an order, we will begin the fulfilment process.

When we receive your request, our customer care representative will check the status of your order and let you know if you can cancel it. This does not limit applicable consumer rights.

Contact and return address

Return address: A-123, First Floor, Morya House, Off Link Road, near T-Series Business Park, Andheri West, Mumbai 400053.

Email: info@nkherbal.com
Phone: +91 98678 00415
Mon–Sat, 10:00 AM–7:00 PM IST.